Privacy Policy

Who we are

SureFix Facility Management (“SureFix”, “we”, “us”, or “our”) is a Saudi facility management company based in Jeddah, Kingdom of Saudi Arabia, providing residential and commercial facility management services.

Website: https://www.surefix.com  |  Email: info@surefix.com  |  Phone: 012 622 5511

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services, in accordance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia.

Cookies

Our website uses a small number of cookies necessary for the site to function properly, such as remembering your preferences and supporting site performance. You can control or delete cookies through your browser settings. Disabling cookies may affect how parts of the website work.

Embedded content from other websites

Pages on this site may include embedded content from third-party services, such as the Google Map showing our location, and links to our social media pages (Twitter/X, Facebook, Instagram, and LinkedIn). These third-party services have their own privacy policies and may collect data such as your IP address when the embedded content loads. We are not responsible for their practices and encourage you to review the privacy policy of any third-party service or site you interact with.

Who we share your data with

We do not sell, rent, or share your personal data with any third party for their own use. Your personal data is handled only by our internal team for the purposes described above. Data submitted through the website is stored securely by our website hosting provider solely as part of operating the website. We may disclose personal data only where required by law or by a competent authority in the Kingdom of Saudi Arabia

How long we retain your data

We retain personal data only for as long as needed to fulfil the purpose it was collected for:

• Enquiry and contact form data: retained for as long as needed to handle your enquiry and any resulting business relationship
• Newsletter subscriptions: retained until you unsubscribe
• Contract and service records: retained as required by Saudi commercial and regulatory requirements

When data is no longer needed, it is securely deleted or anonymized.

What rights you have over your data

Under the Saudi Personal Data Protection Law (PDPL), you have the right to:

• Be informed about how your personal data is collected and used
• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, where there is no legal requirement for us to retain it
• Withdraw your consent to processing, where processing is based on consent (for example, unsubscribing from our newsletter)

To exercise any of these rights, contact us at info@surefix.com or 012 622 5511. We will respond to your request within a reasonable period and in accordance with applicable law.

What Personal Data We Collect

Contact Form: name, email address, phone number, and message/service request details submitted through the Contact Us form.

Newsletter Subscription: email address, used to send updates about our services.

WhatsApp Chat: clicking the WhatsApp button opens a chat with us; information shared is subject to WhatsApp’s own privacy policy in addition to this policy.

Phone and Email Enquiries: contact details and information you provide when contacting us directly.

Technical Data: limited technical information (IP address, browser type, pages visited) recorded automatically for security and site performance.

How We Use Your Data

To respond to enquiries and service requests; prepare quotations and provide services; communicate about jobs, appointments, and contracts; send the newsletter to subscribers (unsubscribe anytime); maintain website security; and comply with legal obligations in Saudi Arabia. We do not sell personal data to any third party.

How We Protect Your Data

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Access to personal data is limited to staff who need it to perform their duties.

Children’s Privacy

Our website and services are directed at businesses and adult customers. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

SureFix Facility Management, Jeddah, Kingdom of Saudi Arabia. Email: info@surefix.com | Phone: 012 622 5511